What are the products you supply used for?
The products EasyPyro Ltd supplies are specifically for the legal and safe ignition of fireworks, pyrotechnic and special effects products by competent persons. It is the users responsibility to determine if the products are legal and safe for use in their specific territory and for their specific application.
What are the limits of liability for Easypyro Ltd?
EasyPyro Ltd does not accept responsibility whatsoever for any damage, injury or loss resulting directly or indirectly from the use, misuse, function or malfunction of any product. By completing a purchase from Easypyro you understand and accept this disclaimer. The products we sell are for legal and safe use by persons familiar with pyrotechnics and fireworks. Safety is entirely the users responsibility and all firework, pyrotechnic and rocketry safety guidelines should be followed.
How is VAT charged?
Our prices include VAT.
International customers outside the European Union will not be charged VAT.
International customers inside the European Union who supply a valid VAT number will not be charged VAT.
All other customers will be charged VAT at 20%.
What is the return policy?
Returns are accepted within 28 days of purchase, providing the item has not been used and is completely undamaged. If appropriate a refund or exchange will be issued within 7 days of receipt of the item. Please contact us first to obtain authorisation before returning an item.
EasyPyro Ltd will not hold financial information such as credit card numbers or bank account details. EasyPyro Ltd reserves the right to maintain records of customers' purchase history and other transaction details. EasyPyro Ltd reserves the right to pass customer contact details to selected 3rd parties.
What is the guarantee policy / warranty?
EasyPyro Ltd guarantees all items against manufacturing defects for 12 months from the date of purchase. This does not cover accidental damage or damage sustained outside normal use. Please note that some of our products are not weatherproof and if used outdoors they should be adequately protected to prevent damage.
How do I pay?
You can pay with all major credit and debit cards using the CardSave™ secure payments system. We also accept payment using Paypal, cheques, postal orders and electronic bank transfers. Please contact us if you have any questions and we will be happy to help. You can pay in Pounds Sterling (GBP) or EURO (EUR) when using electronic bank transfer.